GET SUPPORT

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Remote Support Portal

Use the link below to connect to our online support portal and set up a live support session.

Have questions or need further help?

Use any of the ways below to contact us and we will get you the support you need.

Or call us at:

704-298-1414

Frequently Asked Questions

If you can’t find an answer to your question in the FAQ’s below, you can always contact us and we’ll respond asap.

Haigler Systems requires a contract for services. The standard contract duration is 12 to 36 months, starting from the first day of the month after your onboarding is complete. However, we also offer month-to-month contracts at a slightly higher fee. For more information on this, please discuss it with your sales representative.

Our discount structure is tailored based on your firm’s size and is calculated as a percentage discount. For specific discount rates and quotes, please contact us.

Password Management Software is a secure solution for creating and storing unique, encrypted passwords for all your online platforms and software.

Our service packages are designed to ensure compliance with IRS standards. Particularly, our VIP+ (Whatever is decided on) packages provide the versatility needed for your firm to offer various services without the concern of non-compliance.

Yes, our service packages are specifically designed to support compliance with HIPAA standards. We ensure that our systems and processes adhere to the stringent security and privacy requirements necessary for handling protected health information (PHI). This commitment extends across all our service offerings, providing you with the peace of mind that your organization’s operations are in line with HIPAA regulations.

Haigler Systems offers a wide range of additional projects and services to meet your technological needs beyond standard service tickets. You’ll have a dedicated account manager who will understand and recommend solutions tailored to your specific needs.

If our standard service packages don’t fully align with your needs, our sales representatives can discuss the possibility of creating a customized plan. However, customization is based on full-service adoption, not partial. For example, if only some staff members require “Password Management,” the charge will apply as if it is needed for all staff.